Hi there, my version of Layerslider does not want to update anymore. The reason i think is because i first got it with a theme. I use that theme for costumers that whant a site with that slidermaker. I accidentally (or not knowing what i was doing) upgraded it working on a clients site. Now it thinks that the client is the owner because of the higher version it uses. The weared thing is that they now don't want to upgrade at all on both sites. How can i get it back working on my own site being the main site? I tryed deactivating it on both sites but did not work.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a website that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
With this, you can remove any earlier (possibly deleted/stuck/mistaken) activation and use the license again.
If you use this and remove all other instances, you will be able to use it on your site again.
Hi there, my version of Layerslider does not want to update anymore. The reason i think is because i first got it with a theme. I use that theme for costumers that whant a site with that slidermaker. I accidentally (or not knowing what i was doing) upgraded it working on a clients site. Now it thinks that the client is the owner because of the higher version it uses. The weared thing is that they now don't want to upgrade at all on both sites.
How can i get it back working on my own site being the main site? I tryed deactivating it on both sites but did not work.
Hello Stylusdesign,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a website that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
With this, you can remove any earlier (possibly deleted/stuck/mistaken) activation and use the license again.
If you use this and remove all other instances, you will be able to use it on your site again.