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  Public Ticket #1970160
Layer Slider Not Always Displaying
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  • tricia-jones started the conversation

    Hi!

    We're using the LayerSlider for WordPress, and unfortunately have found that sometimes the layer slider doesn't appear. Instead it is blank. If I refresh, it appears, but not upon opening the page (again, sometimes). Not sure if this is a setting I missed! I've attached screen shots of what happens.

    Thanks!

    Attached files:  Screen Shot 2019-04-10 at 3.52.18 PM (2).png
      Screen Shot 2019-04-10 at 3.52.37 PM (2).png

  •  381
    Attila replied

    Hello Tricia-jones,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I have checked your site, but for me the sliders are being displayed currently. Both on the first load and after refreshing the page.

    Have you managed to fix the problem in the meantime ?

    In case not, could you please specify on what OS/browser/device are you experiencing this exactly ? Or how we can trigger this error ?

    Best Regards,
    Attila | Kreatura Support Team

  • tricia-jones replied

    Hi Attila!

    Thanks for getting back to me - unfortunately it seem sporadic. Maybe it is a linking issue? If you go to the What We Create page (http://triciaannjones.com/thesimongroup/what-we-create/), and click on any of the "See More" buttons to bring you to a case study page, they don't seem to always want to load. But sometimes they do? 

    I'm using Google Chrome and have been creating it in Google Chrome!

    Thanks!

    Tricia

  •  381
    Attila replied

    Thank you. My colleagues and I will look into this to see what we can find, and get back to you shortly.

    Best Regards,
    Attila | Kreatura Support Team

  • tricia-jones replied

    Great, thank you!

  • wendy replied

    Good day Attila, I have the same problem. Sometimes one or two sliders will not load. The slider area is blanc. It seems to be random, it not always the same slider, if i refresh ( save ) the slider again, it will appear again, but for a short period. I have checked several possibilities why this is happening ( checking the plugins, my browser setting etc. ) but none of them seems to be causing this problem. Me too, wondering if i have to do something with my settings.

    many thanks in advance, 

    www.satja-joega.nl
  •  381
    Attila replied

    Dear Tricia-jones,

    We've investigated this further and it seems like the problem is related to some kind of ajax content loading when navigating and that interferes with the slider sometimes. Do you use this kind of method on your site ?

    Best Regards,
    Attila | Kreatura Support Team

  •  381
    Attila replied

    Dear Wendy,

    Please open a new ticket for your case. Thank you.

    Best Regards,
    Attila | Kreatura Support Team

  • wendy replied

    Hi Attila, thanks for replying, i am not using Ajax.

    Atilla i did not purchased the plugin, it came with enfold. So i don't have a purchace code. I can't rise a new ticket. What can i do now. Do i need to go to Enfold with this issue?

    thanks for replying again, Wendy

  •  381
    Attila replied

    Dear Wendy,

    If you've received LayerSlider as a bundled plugin in your theme, item support and updates will be provided by the theme author. Please contact the author of your theme with this case and about the available new versions.

    Alternatively, you can purchase a license from us, so we can provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.

    Best Regards,
    Attila | Kreatura Support Team

  • tricia-jones replied

    Hi Attila! 

    No I don't think so - I'm not sure what that is/haven't heard of it. Is there a way to disable it?

    Thanks!

    Tricia

  •  381
    Attila replied

    In that case, I believe it is likely applied by your theme, so it should be in your theme settings. Please look around there to see if you can find anything like that.

    Best Regards,
    Attila | Kreatura Support Team

  • tricia-jones replied

    I will poke around! I tried to reach out to the theme creators but they've been radio silent. Thanks!

  •  381
    Attila replied

    Contacting the theme author is also a good idea. Hopefully they respond soon.

    Best Regards,
    Attila | Kreatura Support Team