I purchased a new theme from envato. I tried to activate the Layer Slider with the code in the email and it didn't work. I don't know if this is because I had previously installed this tool on this site?
if you want to look at the site, the admin password is Bigpaco1
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
After this, there should be no problem with updates or activation in the future. Just make sure that you use LayerSlider's license to activate it, not your theme's. You will be able to enter the license in LayerSlider's admin, to the Product Acivation box.
I purchased a new theme from envato. I tried to activate the Layer Slider with the code in the email and it didn't work. I don't know if this is because I had previously installed this tool on this site?
if you want to look at the site, the admin password is Bigpaco1
Hello Chriskthompson,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can find detailed installation instructions in the documentation that will guide you through the process, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#plugin-setup
After this, there should be no problem with updates or activation in the future. Just make sure that you use LayerSlider's license to activate it, not your theme's. You will be able to enter the license in LayerSlider's admin, to the Product Acivation box.