Our layer slider is not allowing me to make edits to individuals slides. When it displays on the site, the background photograph doesn't show so only the animated text appears. When I attempted to address this I am met with a page that displays each slide in an unnatural way (see screenshot) and I am unable to click into 'slider settings' or anything of significance within the plugin. Please help! This is of critical importance to our site!
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin, so unfortunately it is most likely a conflict problem on your installation or a server configuration issue. To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
Our layer slider is not allowing me to make edits to individuals slides. When it displays on the site, the background photograph doesn't show so only the animated text appears. When I attempted to address this I am met with a page that displays each slide in an unnatural way (see screenshot) and I am unable to click into 'slider settings' or anything of significance within the plugin. Please help! This is of critical importance to our site!
Hello Adam,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin, so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.