Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1927967
cannot update
Closed

Comments

  • hjvanhes started the conversation
    March 11, 2019 at 10:11am

    Cannot update layerslider for WP. Message: API key and username not validated. 

    Update failed: Before you can receive product updates, you must first authenticate your subscription to Elegant Themes. To do this, you must enter both your Elegant Themese username and your Elegant Themes API key in the Updates tab in your theme and plugin settings. Log in to your Elegant Themes account to find your API Key and navigate to the Account> API key page. More information can be found here. If you still get this message, make sure your username and API key are entered correctly.
  • [deleted] replied
    March 11, 2019 at 10:25am

    Hello Hjvanhes,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.

    I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. 

    You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation. 

    Please note that your sliders and settings are stored in the database so they won't be deleted in the process.

    You can find detailed installation instructions in the documentation that will guide you in the process, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#plugin-setup

    After this, there should be no problem with updates or activation in the future.

  • hjvanhes replied
    March 11, 2019 at 11:27am

    Thank you very much. Followed your instructions and everything is okay now!

  • [deleted] replied
    March 11, 2019 at 12:59pm

    Thank you for the feedback, glad you could solve the problem. 

    If you need further assistance please let us know.