I've got 11 licences of your plugin and all of the sudden I cannot update the plugin anymore. It says that by buying it we will be able to update it to the new version, and I've always been able to do it for the last 2 years. What's happening?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The auto-update is only available after activating the plugin. Please make sure that you entered your purchase code correctly.
If it shows activated in the product activation box, then remove and add it again and then navigate to the Dashboard -> Updates menu to update.
Hi,
I've got 11 licences of your plugin and all of the sudden I cannot update the plugin anymore. It says that by buying it we will be able to update it to the new version, and I've always been able to do it for the last 2 years. What's happening?
Hello Marielapaire,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The auto-update is only available after activating the plugin. Please make sure that you entered your purchase code correctly.
If it shows activated in the product activation box, then remove and add it again and then navigate to the Dashboard -> Updates menu to update.