after 20 years experience I'm no stranger to installing and activating but this is driving me insane!...
1. My Layer Slider came bundled with Bridge theme and I found it a breeze to use... But of course I wanted to support this great item and so I purchased... I installed it on my Wordpress via FTP successfully and I downloaded my license code... all 100% BUT!!... When I enter the "code" to activate, I get a pop-up... "oooops, Wrong purchase code pop-up... This is so frustrating after hours trying to resolve this and I went through documentation several times! The annoying thing is... I cannot get support because it is not recognising my code which I've even extended!!!... You guys ought to setup something for people who cannot get into support when It won't recognise my code!... PLEASE SEE ATTACHED IMAGE TO SHOW THAT I KNOW WHAT I'M DOING BUT YOUR SITE HAS MESSED UP IN PROVIDING ME WITH THE WROING CODE!!!
Thank you for getting in touch with us. My name is John and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Thank you for your kind words, it means a lot to us.
CAN SOMEONE PLEASE HELP ME ON THIS!!...
after 20 years experience I'm no stranger to installing and activating but this is driving me insane!...
1. My Layer Slider came bundled with Bridge theme and I found it a breeze to use... But of course I wanted to support this great item and so I purchased... I installed it on my Wordpress via FTP successfully and I downloaded my license code... all 100% BUT!!... When I enter the "code" to activate, I get a pop-up... "oooops, Wrong purchase code pop-up... This is so frustrating after hours trying to resolve this and I went through documentation several times! The annoying thing is... I cannot get support because it is not recognising my code which I've even extended!!!... You guys ought to setup something for people who cannot get into support when It won't recognise my code!... PLEASE SEE ATTACHED IMAGE TO SHOW THAT I KNOW WHAT I'M DOING BUT YOUR SITE HAS MESSED UP IN PROVIDING ME WITH THE WROING CODE!!!
Hi Anthony,
Thank you for getting in touch with us. My name is John and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Thank you for your kind words, it means a lot to us.
Please note, on the screenshot there is another slider plugin and not LayerSlider. The activation box should look like the one depicted on the following URL: https://layerslider.kreaturamedia.com/documentation/#activation
Also, you can reach out to us by sending an email message from our website: https://layerslider.kreaturamedia.com/contact/
Best Regards,
John | Kreatura Dev Team