Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Do you not see the product activation box on the plugin's admin area, as shown in the documentation ? It's on the plugin admin's home page, under the sliders list. You can enter your license there.
If you do not see it, did you have LayerSlider installed as a part of a theme before ?
As I can see, there are no errors in your screenshots. Only an image of the plugin documentation, another one showing the LayerSlider notifications, and one showing that LayerSlider is not activated in your Plugins menu.
Yes, you need the plugin activated to receive updates. And you can activate the plugin in it's own admin interface. So back to my original question:
Do you not see the product activation box on the plugin's admin area, as shown in the documentation ? It's on the plugin admin's home page, under the sliders list. You can enter your license there.
If you do not see it, did you have LayerSlider installed as a part of a theme before ?
Please note that, this does not require any skill. You just have to open LayerSlider, and scroll down on its main page until you see the Product Activation box:
I'm trying to get through to support after purchasing layer-slider but because It won't recognise me "Code" as a "Direct Buyer" I can't get through and I'm stuck here foe the last few days on trying to find a way round this... My slider came bundled with a theme on not activating it through the WP, after reading the instructions on installing it through FPT which I've done successfully, I was expecting to activate it from my site (see images attached) but all I get is a "oooops wrong code" So I'm doing and have done all the right things according to instructions but my code is not recognised and even more frustrating is I cannot get into "Support" even after paying extra for a further 60 months...
I found the Layer Slider which came bundled with Bridge theme very easy to use... But of course I wanted to support those who created this this great plugin and so I purchased it... But what now???
Please open a separate ticket for your case and describe the exact issue you're experiencing. For example, if you're receiving an error message, please include that in your message as well.
I can not activate or find a way to enter my product code. Please see the errors I receive.
Hello Paula,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Do you not see the product activation box on the plugin's admin area, as shown in the documentation ? It's on the plugin admin's home page, under the sliders list. You can enter your license there.
If you do not see it, did you have LayerSlider installed as a part of a theme before ?
Hi Atilla,
Please take a look at my screenshots below to show the messages I get when trying to activate.
As I can see, there are no errors in your screenshots. Only an image of the plugin documentation, another one showing the LayerSlider notifications, and one showing that LayerSlider is not activated in your Plugins menu.
Here is another screenshot. I just don't see anyway to enter the product code and get this activated. Help please!
Yes, you need the plugin activated to receive updates. And you can activate the plugin in it's own admin interface. So back to my original question:
Do you not see the product activation box on the plugin's admin area, as shown in the documentation ? It's on the plugin admin's home page, under the sliders list. You can enter your license there.
If you do not see it, did you have LayerSlider installed as a part of a theme before ?
Is there any way we can please screen share! I am not skilled at this and nothing is making sense!
Please note that, this does not require any skill. You just have to open LayerSlider, and scroll down on its main page until you see the Product Activation box:
You can enter your purchase code there.
I do not get the production activation dialog box. Please see an attached screen shot of the page I get. There is nothing below it.
Can you please screen share with me and help me?
This is not the main page of the plugin. This is the System Status.
I've attached a screenshot, showing the main page of LayerSlider. And highlighted the activation box you need. You cannot miss it.
Thanks, Attila! That screenshot you sent helped tremendously and I am activated.
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.
I'm trying to get through to support after purchasing layer-slider but because It won't recognise me "Code" as a "Direct Buyer" I can't get through and I'm stuck here foe the last few days on trying to find a way round this... My slider came bundled with a theme on not activating it through the WP, after reading the instructions on installing it through FPT which I've done successfully, I was expecting to activate it from my site (see images attached) but all I get is a "oooops wrong code" So I'm doing and have done all the right things according to instructions but my code is not recognised and even more frustrating is I cannot get into "Support" even after paying extra for a further 60 months...
I found the Layer Slider which came bundled with Bridge theme very easy to use... But of course I wanted to support those who created this this great plugin and so I purchased it... But what now???
Dear Dbrad,
Thank you for contacting us!
Please note, we've already replied to your question in the other ticket. Please see our answer on the following URL: https://kreatura.ticksy.com/ticket/1919418/
Best Regards,
John | Kreatura Dev Team
I cant activate mine either
Dear Learnhowto,
Please open a separate ticket for your case and describe the exact issue you're experiencing. For example, if you're receiving an error message, please include that in your message as well.
Thank you and looking forward hearing from you!
Best Regards,
John | Kreatura Dev Team
I can't open ticket because the support license has expired. I just have a product I can't use, unless I pay more money.
The activation is a closed loop.
Please refer to the following article: https://layerslider.kreaturamedia.com/documentation/#activation
It deals with all the common activation questions and issues. If you need further help, please renew your support time and open a separate ticket.
Best Regards,
John | Kreatura Dev Team