Okay
  Public Ticket #1912228
Update
Closed

Comments

  • PermissionMedia started the conversation

    Hi there,

    I received an email to update my plug in, but am unsure how to do this.  I tried from WP but couldn't and have logged into CodeCanyaon but can only see the plug in download - am I supposed to download the full thing again please?


    Thanks


    Gary

  •  453
    Attila replied

    Hello Gary,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    You can either use the plugin's auto-update feature, or you can manually reinstall it. Both methods are detailed in the documentation. Please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#updating And if you have further questions, feel free to ask.

    Best Regards,
    Attila | Kreatura Support Team

  • PermissionMedia replied

    Hi there, I did this and it seems to have worked :)  
    I have version Version 6.8.1 
    Wordpress is telling me to update to Version 6.8.2 - is that available please?
    Thanks

    Gary

  •  453
    Attila replied

    Yes, v6.8.2 came out last week. It is available both on Envato for download and through the auto-update method.

    Best Regards,
    Attila | Kreatura Support Team

  • PermissionMedia replied

    Thanks, but it doesn't work automatically like my other plug ins sorry?

    There is a new version of LayerSlider WP available. View version 6.8.2 detailsAutomatic update is unavailable for this plugin.

  • PermissionMedia replied

    hello?

  •  453
    Attila replied

    The auto-update is only available after activating the plugin. Please make sure that you entered your purchase code correctly to the plugin and it is active. 

    If it already shows activated in the product activation box, then remove and add it again, and then navigate to the Dashboard -> Updates menu to update.

    Best Regards,
    Attila | Kreatura Support Team