Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately I cannot check your video, there is a server error when I try to download it.
In any case, we have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations You could use this to remove and add your license again.
Hello
i have a valid licence and it's not possible tu update the plugin (see the video attached)
Thank for your help.
Hello Etibe59,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately I cannot check your video, there is a server error when I try to download it.
In any case, we have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations You could use this to remove and add your license again.
You can also find detailed update instructions in the documentation here: https://layerslider.kreaturamedia.com/documentation/#updating Both the auto-update and manual update is explained.