Hello! I am getting an error that says the product I purchased is already active somewhere. But this is the site I bought it for. I did have it in a staging environment, but that staging site also has an "inactive" version. Is there a way for you to tell where my license is active? I bought it specifically for this site. And i do not wish to buy again since I really am using it NO where else. Thank you.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
Hello! I am getting an error that says the product I purchased is already active somewhere. But this is the site I bought it for. I did have it in a staging environment, but that staging site also has an "inactive" version. Is there a way for you to tell where my license is active? I bought it specifically for this site. And i do not wish to buy again since I really am using it NO where else. Thank you.
Hello Angela,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We have launched a site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-activations
Thank you. This worked. It was on the staging site. :)
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.