I have a layer slider that I have added to my homepage. It works fine on desktop, but goes to a white screen on mobile. No idea why it is doing this. I've tried turning off all of the 3rd party extensions, but that didn't work. I built another page /hometest and added in a mobile version in addition to the desktop version, but it keeps just showing up with a white screen. It even holds the place of the video. I've added a text box on the page and it shows up if you scroll down far enough.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately the video displays are quite limited on mobile browsers. Due to certain mobile browser restrictions, the autoplay will not work so your videos won't start automatically. This is why there is a blank space where the video should be in the slider on mobiles.
Even if you add the video as a layer instead of a slide background, and start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop. Unfortunately these are restrictions applied by the mobile browser developers, so there's not much we can do about it from our end.
As a possible workaround you could set a "fallback" image instead of the video, or build a different slider for mobiles.
I have a layer slider that I have added to my homepage. It works fine on desktop, but goes to a white screen on mobile. No idea why it is doing this. I've tried turning off all of the 3rd party extensions, but that didn't work. I built another page /hometest and added in a mobile version in addition to the desktop version, but it keeps just showing up with a white screen. It even holds the place of the video. I've added a text box on the page and it shows up if you scroll down far enough.
Hello Cain,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately the video displays are quite limited on mobile browsers. Due to certain mobile browser restrictions, the autoplay will not work so your videos won't start automatically. This is why there is a blank space where the video should be in the slider on mobiles.
Even if you add the video as a layer instead of a slide background, and start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop. Unfortunately these are restrictions applied by the mobile browser developers, so there's not much we can do about it from our end.
As a possible workaround you could set a "fallback" image instead of the video, or build a different slider for mobiles.