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  Public Ticket #1887426
audio issue
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  • Tony started the conversation

    Hi!
    When using a video as slide background the audio mutes. Why?

  •  362
    Attila replied

    Hello Tony,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    The audio is muted for slide background videos for autoplay reasons. You cannot change that at the moment. 

    However, you can work around this, by adding the video as a normal layer and setting its sizes to 100% width and height. So it will cover the whole slide the same way and the audio is kept.

    Best Regards,
    Attila | Kreatura Support Team

  • Tony replied

    Hi Attila! Ok, I understand. But how do I set the size to 100% width and 100% height? It seems I can't enlarge the video manually.

  • Tony replied

    And also, when I do this the video doesn't start playing automatically …

  • Tony replied

    I wonder … is it not possible to place an audiophile on a layer instead? So that the audio file can play simultaneously with the background video? But how to make the audio file play automatically?

  •  362
    Attila replied

    You can set the video layer's sizes in its Styles tab with the Width and Height fields. And the autoplay can be set in its Content tab.

    You can also add an audio file as a separate layer, the same way as a video layer. The autoplay option is located at the same place in that case.

    Best Regards,
    Attila | Kreatura Support Team

  •   Tony replied privately
  •  362
    Attila replied

    Are you using Chrome browser when you're seeing this ? Could you please test it with other browsers to check if you are only experiencing the autoplay problem in Chrome ? I've tested this, and the video autoplay is working fine in other browsers (Firefox, Edge, etc) for me. 

    The reason for this is Google Chrome's Autoplay Policy Change. Google introduced browser restrictions, which will prevent automatic video/audio playback in certain situations. Autoplay is now allowed only when either the media won't play sound, after the user clicks or taps on the site, or (on desktop) if the user has previously shown an interest in media on the site. This is why the autoplay won't work in Chrome for you.

    We are already working an update that will adjust this, and will provide further options to mitigate these restrictions. Since it's governed by the browser, there is no way to restore the previous behavior. However, we can supply alternate options like autoplaying muted videos where visitors can restore sound with a separate button. The update with this should be ready and released soon.

    Best Regards,
    Attila | Kreatura Support Team

  • Tony replied

    Hey Attilla!

    Now, i am using Safari on a mac.