I cannot active the license for LayerSlider for WordPress. The license number is correct. I have also tried over a 4 hour period with the same results.
I get a popup message "Your purchase code appears to be invalid. Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, you can’t activate LayerSlider with your theme’s purchase code. This can also be a temporary issue in our services. In that case please try it again in a few hours."
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked your license, it is valid and working. I've also tested it on our demo site and I was able to activate the plugin with it.
Are you sure that you are entering the right purchase code, and not a license for a different item ? Please verify that you are using this license: 33dc14d7-****-****-****-f6d4bae60841 , and that you are entering it correctly, without any missing or extra characters.
You've purchased the jQuery LayerSlider on February 2. That is why you cannot use it to activate the WP LayerSlider. These are two different versions of the plugin.
You can do that on Envato. There is a click here to request a refund button further down this page: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
I cannot active the license for LayerSlider for WordPress. The license number is correct. I have also tried over a 4 hour period with the same results.
I get a popup message "Your purchase code appears to be invalid. Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, you can’t activate LayerSlider with your theme’s purchase code. This can also be a temporary issue in our services. In that case please try it again in a few hours."
Hello Tom Todd,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I've checked your license, it is valid and working. I've also tested it on our demo site and I was able to activate the plugin with it.
Are you sure that you are entering the right purchase code, and not a license for a different item ? Please verify that you are using this license: 33dc14d7-****-****-****-f6d4bae60841 , and that you are entering it correctly, without any missing or extra characters.
Let us know if it worked.
That's not the purchase code I received in the email dated Feb 1, 2019.
Here's my purchase code:
1a4a18de-********94736a7305fa
This same purchase code is also shown at the top of https://kreaturamedia.com/reset-activations/ with a purchase date of Feb 2, 2019.
You've purchased the jQuery LayerSlider on February 2. That is why you cannot use it to activate the WP LayerSlider. These are two different versions of the plugin.
Thanks. I activated my other license.
If the jQuery license was a mistaken purchase, naturally we can refund it for you. Let us know if you would like to keep it or not.
Thanks. It was a mistake. I will purchase the WP version. What's the process for requesting a refund for the jQuery version?
You can do that on Envato. There is a click here to request a refund button further down this page: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Thanks! I just submitted the request and also ordered the WP version.
Thanks. We just accepted it!