OUR NEXT GREAT ADVENTURE BEGINS
LAYERSLIDER IS LEAVING ENVATO MARKET

See the full announcement here

Better services, more frequent updates, special deals, great new features and downloadable extras are coming. The first 500 customers who use the promo code EARLYBIRD will receive 30% OFF of the original price. Grab a license while this offer lasts!

Okay
  Public Ticket #1870739
Activation
Closed

Comments

  • Gregory Schneider started the conversation

    Your instructions state:  

    "You just need to enter your Item Purchase Code received after purchasing LayerSlider into the PRODUCT ACTIVATION section and press the Activate Now button." 

    What is not clear to me (new to WordPress) is where the box is to enter my purchase code.  Is it in WordPress or is it on your website somewhere.  I am unable to locate in spite of your activation instructions in the "Related URL" for this ticket.

  • Gregory Schneider replied

    Also, WordPress indicated that the plugin installed and then activated properly.  However I still get this message under the LayerSlider WP plugin on the Installed Plug-in page in WordPress:

    "License activation is required in order to receive updates and premium support for LayerSlider. Purchase a license or read the documentation to learn more. Got LayerSlider in a theme?"

  • Gregory Schneider replied

    During the installation process I was never asked to enter my Item Purchase Code.

  •  477
    Attila replied

    Hello Gregory Schneider,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Naturally, the plugin activation can be done inside the plugin's admin. You can find the product activation box on the main page of the plugin's admin interface, right under the sliders list.

    Best Regards,
    Attila | Kreatura Support Team

  • Gregory Schneider replied

    Hi Attila,

    The Theme (Envato - Charity Hub) I chose had it bundled.  Being new to WordPress I purchased the plugin and installed the purchased version of the plugin not knowing it was unnecessary. I believe that is why I'm unable to enter the  Item Purchase Code after installation because it is unavailable in the Theme.  What do I do?

    Greg

  •  477
    Attila replied

    Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.

    Please manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider. 

    You will need to completely remove the bundled version first, as there cannot be two instances of the plugin present on your installation. After that you can proceed with installing our release.

    Please note that your sliders and settings are stored in the database so they won't be deleted in the process.

    You can find detailed installation instructions in the documentation that will guide you, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#plugin-setup

    After you've done this reinstall, the activation box has to be there. Let us know if it worked.

    Best Regards,
    Attila | Kreatura Support Team

  • donhz replied

    I have just downloaded and installed the latest version of LayerSlider.

    I have an Item Purchase Code.

    I have clicked the "Activate Now" button. Nothing happens, No place appears to input my Item Purchase Code as it shows on your documentation.

    Yes, I have disabled all plugins to troubleshoot, but nothing helps.

    Using Hueman Pro theme (LayerSlider not bundled).

    Envato says: "Unused license available for activating additional sites." But "Activate Now" does not open a field to input my Item Purchase Code.

  •  477
    Attila replied

    Dear Donhz,

    Please open a new ticket for your case. Thank you.

    Best Regards,
    Attila | Kreatura Support Team