Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.7.6.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue. To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
Hello,
on the homepage i used a template for "Papa Francesco"
When i try to modify it or if i try to open other templates, i see a blank page!
Hello bottegatifernate,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin (6.7.6.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
Thank you for the feedback. Have you also tried my other suggestion, temporary disabling other items to look for possible compatibility issues ?
Yes Attila,
i'm very frustrated because i need to work with the plugin but i see only a blank page when i click on template.
Please help me.
My credential:
stefano
Stero1226!
Thank you
It's impossible also to import a new template...
I have tried to deactivate all plugins another time and now it function.
How can i se what is the not compatible plugin?
Thank you for the feedback.
Once you disabled all plugins, you can enable them back one by one, to see which one is causing the issue.