Okay
  Public Ticket #1866468
Pop-Up
Closed

Comments

  • engin_gedik started the conversation

    Hi 

    I liked your plugging. I bought it for popup. I have 2 questions.

    1. I created a popup but it is running every time when i refresh the page. Is it possible it runs only one time for each visitors?

    2. Is it possible , can we minimize the popup after visitor closed it?


    Thank you

  • [deleted] replied

    Hello engin_gedik,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Yes, you can control that whether the popup should reopen or not. Please navigate to the Slider Settings -> Popup tab. You can use the options in the Repeat Control and Target Audience sections to achieve this.

    Unfortunately you cannot minimize popups, they are either being displayed or completely hidden, there is no middle ground.

  • engin_gedik replied

    Selam Atilla Bey

    Dediginizi denedim ama bir turlu yapamadim. Ben pop-up in sadece ilk giriste acilmasini istiyorum. Sayfa yenilenince veya visitor tekrar ana sayfaya dondugunde acilmamasini istiyorum. 

    Ltf daha detayli yardimci olur musunuz?

    Cok tskler

  • [deleted] replied

    I'm sorry, but we can only provide support in English currently.

    In addition to my last response, one more thing to note, is that most of the repeat control settings will only take effect if you add the popup to your site with the Target Pages section. So you could try that instead of shortcodes, if you've been using that.

  • engin_gedik replied

    Hi Atilla,

    Could you show me how to do that? if you want i cant give you a username so you can login to my webpage

    Thank you

  • [deleted] replied

    All of these settings are located in the Slider Settings -> Popup tab.

    And you can also find popup inserting instructions in the documentation, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#publishing-popups

  • engin_gedik replied

    Hi Atilla

    But it doesn't work. I checked your document but i cant find anything to solve it. They are same thing that you mentioned about.

    Please go to my web site and see yourself. www.psodexusa.com

    i am also sending the configuration screenshot to you. Please let me know how to fix it.

    thank you

  • engin_gedik replied

    Hi Atilla

    I cant fix my problem, if you dont have any suggestion, i would like to return it.

    Because i have bought it for only pop-up and it isnt working,

    Thank you

  • [deleted] replied

    Thank you for the feedback. I've verified your settings and they are correct. The popup should be working the way you want it.

    What I can think of is that you've embedded the popup with multiple methods at the same time, and that is causing the issue. 

    Have you used a shortcode to add the popup to your site before using the Target Pages section ? Or maybe widgets, or your theme/page builder to add the popup ? If you've used any of these methods please remove them, and only leave the plugin's Target Pages section.

    Let me know if this worked.