My video slider is not working in mobile. I know that it's a Chrome issue, but I see other webs with video autoplay in mobile. I've also found some tickets where you speak about a workaround in future versions. Is it true? How can I find a temporally solution? "Muting" video? My videos are served from my server.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The video displays are quite limited on mobile browsers. Due to certain mobile browser restrictions, the autoplay will not work so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.
This is most likely why your videos do not work on mobiles unfortunately. Regardless, you could try to mute the videos to see if that helps with Chrome.
We are also close to finish the update that will adjust the Chrome problem with built-in mute options and similar settings.
The mobile autoplay restriction and the Chrome mute restriction are two different things. Muting the video usually helps with the Chrome problem, but it will not change the limited autoplay on mobiles. Unfortunately most mobile and tablet browsers are restricting video autoplays, even if they are muted.
Hi,
My video slider is not working in mobile. I know that it's a Chrome issue, but I see other webs with video autoplay in mobile. I've also found some tickets where you speak about a workaround in future versions. Is it true? How can I find a temporally solution? "Muting" video? My videos are served from my server.
Thank you,
Hello rubenmgar,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
The video displays are quite limited on mobile browsers. Due to certain mobile browser restrictions, the autoplay will not work so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.
This is most likely why your videos do not work on mobiles unfortunately. Regardless, you could try to mute the videos to see if that helps with Chrome.
We are also close to finish the update that will adjust the Chrome problem with built-in mute options and similar settings.
Hi Attila,
About muting videos, in case is local server, is to use muted="muted" in code? Do you have an ETA for next version?
Thank you for your help,
Yes, you should be able to mute the video by adding a mute attribute to its code.
Unfortunately there is no date for the update yet, but we are going to release it as soon as its ready.
Hi Attila,
but even if I use muted, it does'nt autoplay
<video width="320" height="240" preload="metadata" autoplay muted>
Video set as background. Any idea?
Thank you!
The mobile autoplay restriction and the Chrome mute restriction are two different things. Muting the video usually helps with the Chrome problem, but it will not change the limited autoplay on mobiles. Unfortunately most mobile and tablet browsers are restricting video autoplays, even if they are muted.