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  Public Ticket #1864403
layerslider does not work,
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  • Carolina de la Guardia started the conversation

    Layerslider has stopped working. Only is displayed the first slide. Has been working for a year or more.

    Your help will be very appreciated. I am not an expert just a beginner.

    Thanks

    Carolina de la Guardia

  • [deleted] replied

    Hello Carolina de la Guardia,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    There seems to be a Greensock conflict on the page that is generating the JS error (that you can see in the browser console) and preventing the slider from working properly. First, please try to use the LayerSlider WP -> Options -> Advanced -> Include scripts in the footer and Use Greensock (GSAP) sandboxing options to see if they help.

    The source of the problem is most likely that, another item (plugin or theme) is also using the Greensock animation platform on your site, but it's loading an outdated version of it, or it's not compatible with other Greensock using products.

    We'd also recommend to update everything on your installation, to make sure that you use the latest release that might have a newer Greensock implemented.

  • Carolina de la Guardia replied

    Well this is what I have investigated. I am sending the png. image of the error in the page. 

    I am using not in the page but in the web "Wowslider" .Could be this other program the problem? However it is working properly.  

  • [deleted] replied

    Have you tried to use the advanced settings I've suggested ? Please test those first to see if they resolve this problem.

    If not, please temporary remove/disable that item to see if that helps.

    Let us know of the results. Thank you.