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  Public Ticket #1863507
Layer Slider Not Rendering in Chrome
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  • srossand started the conversation

    The very top above the fold content on this page is not loading in Chrome:

    https://www.headshotbooths.com/

    It is a layer slider.  It renders fine on Firefox and Safari and my mobile device.  I have tried clearing my cache.  I cannot see any content here in Chrome.  Please advise.  

  • [deleted] replied

    Hello srossand,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Judging from the errors on your site (you can see them in the browser console) we believe that the problem is going to be related to an image preloader or similar item/function on your installation, that is interfering with the slider.

    We'd recommend to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. If it does, you can turn them back one by one to see which one is interfering.

    If you are using Jetpack, we'd recommend to start with that. We had several issues with it in the past, as it interferes with the slider's content, preventing it from loading.

  • srossand replied

    Hi, I've removed Jetpack from the site and it did not fix the problem.  I had just added it recently so was hopeful it was the problem but I still can't see my layer slider images at the top of this page when using Chrome:

    https://www.headshotbooths.com/

  • srossand replied

    Here is a screenshot of the developer view showing some sort of problem with Layerslider?


    I have two other sites with your plugin so if there is some sort of problem with it, I really need to know asap.  

  • [deleted] replied

    Yes, that is the JS error (related to the Jetpack conflict) I was referring to, in my earlier reply.

    I've checked your site again and the slider seems to be working fine in Chrome now. The JS error disappeared too. Disabling Jetpack probably needed some time to take effect.

    Please verify that you also see this now. Thank you.

  • srossand replied

    yeah I see that the site seems to be rendering fine on chrome for me now, you thikn the issue is resolved?


    shoudl I be removing jetpack on my other wordpress sites?  we haver layer slider on them too and I don't want any of them to experiencd this issue. 

  • [deleted] replied

    Yes, removing Jetpack seemed to have solved the issue. We are not seeing any problem now.

    Also, we've recently had a feedback by another user that the "Speed up image load times" Jetpack setting was responsible for these kind of errors. You could try to enable back Jetpack and only disable that option, to see if that works for you too.