Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
You have to decompress the archive that you downloaded from CodeCanyon and use the installable zip inside it.
I've checked the ZIP file you sent and it's not empty. I can decompress it and all files are there, including the installable ZIP that you need. Seems like something is going wrong on your end, please try a different method or program to decompress it to see if that works.
I've attached the installable ZIP. Please read the installation instructions in the documentation again, and then try to install this ZIP file.
If you can't install this either, please check whether you already have a copy of LayerSlider installed. If you do, you have to delete that first, as you can't have two instances of the same plugin installed at the same time.
I purchase the plugin
I downloaded the zip
I installed or attempted to install
It did not work
I got the error- Failed to install
Hello Rev Anne Ahokangas,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
You have to decompress the archive that you downloaded from CodeCanyon and use the installable zip inside it.
You can also find detailed step-by-step installation instructions in the documentation on the following URL: https://layerslider.kreaturamedia.com/documentation/#installation
Hi
Thank you for your response
The problem is that the zip file is empty. Can you send me a new one please.
I've checked the ZIP file you sent and it's not empty. I can decompress it and all files are there, including the installable ZIP that you need. Seems like something is going wrong on your end, please try a different method or program to decompress it to see if that works.
yes I can decompress it too but the actual slider is not there. I have used winzip and winrar.
And don’t know what else to do.
Every time I attempt to upload it to my WP site it’s gives me an error stating the upload has failed.
Can you direct me to someone who maybe able to assist.
I've attached the installable ZIP. Please read the installation instructions in the documentation again, and then try to install this ZIP file.
If you can't install this either, please check whether you already have a copy of LayerSlider installed. If you do, you have to delete that first, as you can't have two instances of the same plugin installed at the same time.
Let me know if you've succeeded.