My image sliders does not appear anymore whilst my video sliders will sometimes not automatically start playing; instead will skip to the end of the video. I am currently using Version 6.7.6 and had no issues with any of my sliders before. I was wondering whether it may be an update issue? If so, could you direct me on how I can update the plug-in on wordpress. Otherwise if there are alternative solutions, please advise.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked your site but for me the video slider is being displayed properly. It does not jump to the end. Have you managed to fix the problem in the meantime ? In case not, could you please specify on what OS/browser/device are you experiencing this exactly ?
Regarding the bottom slider, as I can see it only has one layer and nothing else. Please try to select a normal text layer type in its Content tab for it. That should solve the text not appearing.
Or are you having issues with other sliders ? If yes, please tell us where we can check them.
That's very odd but I guess good! I just checked the sliders again today and they all seem fine when they weren't posting at all for the last couple of days. I'll monitor the situation and if it persists again will let you guys know. Thank you for the speedy response anyways!
Hi guys,
My image sliders does not appear anymore whilst my video sliders will sometimes not automatically start playing; instead will skip to the end of the video. I am currently using Version 6.7.6 and had no issues with any of my sliders before. I was wondering whether it may be an update issue? If so, could you direct me on how I can update the plug-in on wordpress. Otherwise if there are alternative solutions, please advise.
Thank you,
Cobain
Hello Cobain,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked your site but for me the video slider is being displayed properly. It does not jump to the end. Have you managed to fix the problem in the meantime ? In case not, could you please specify on what OS/browser/device are you experiencing this exactly ?
Regarding the bottom slider, as I can see it only has one layer and nothing else. Please try to select a normal text layer type in its Content tab for it. That should solve the text not appearing.
Or are you having issues with other sliders ? If yes, please tell us where we can check them.
Hi Attila,
That's very odd but I guess good! I just checked the sliders again today and they all seem fine when they weren't posting at all for the last couple of days. I'll monitor the situation and if it persists again will let you guys know. Thank you for the speedy response anyways!
Kind regards,
Cobain
Thank you for the feedback. If you need further assistance please let us know.