Hello there! When I'm editing a slider, if I turn off the "enable" button of any type of transition, I can't enable it again. I've already tried to reinstal de layerslider but without sucess fixing this :T
I'ts a problem because I need to create a "hoover transition" in some images, to modify their opacity and cannot do this because it's impossible to enable the hoover transition. I've tested in "opening transitions", and if it was disabled, I can't enable again.
It was working fine, and I have no idea why it stopped working, maybe because of some wordpress update.
Help me to fix this please!
I'm sending you de admin login and password of this wordpress site, in case you need:
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Some of our users have already experienced this issue before, and it was caused by a 3rd party interference. Most likely, a plugin or theme on your installation is conflicting with LayerSlider, causing this error.
To start troubleshooting please temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
Hello there!
When I'm editing a slider, if I turn off the "enable" button of any type of transition, I can't enable it again.
I've already tried to reinstal de layerslider but without sucess fixing this :T
I'ts a problem because I need to create a "hoover transition" in some images, to modify their opacity and cannot do this because it's impossible to enable the hoover transition. I've tested in "opening transitions", and if it was disabled, I can't enable again.
It was working fine, and I have no idea why it stopped working, maybe because of some wordpress update.
Help me to fix this please!
I'm sending you de admin login and password of this wordpress site, in case you need:
https://bm-incorporacoes.com/2019/wp-admin/admin.php?page=layerslider&action=edit&id=4
bmincorp
PzMr5L*w285!*
Thanks for your attention!
Hello Guilherme,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Some of our users have already experienced this issue before, and it was caused by a 3rd party interference. Most likely, a plugin or theme on your installation is conflicting with LayerSlider, causing this error.
To start troubleshooting please temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.