Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1834255
Transitions not working on firefox on reload
Closed

Comments

  • renepartida started the conversation
    December 27, 2018 at 4:39pm

    Hello, I have the software but when I visualize it in the browser firefox (quantum V 64.0 on MAC  High Sierra 10.13) the transitions between images are not seen well when you reload the page (the first time works fine). you see a white screen and then the next image appears. in other browsers it works correctly. You can access the related URL to verify it.
Thank you
  • [deleted] replied
    December 28, 2018 at 5:16pm

    Hello renepartida,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.

    I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.

    We appreciate your patience while we're working towards your ticket.

  • [deleted] replied
    December 29, 2018 at 11:34am

    Thank you for your patience.

    We've investigated this error and it seems to be only affecting Firefox 64 on High Sierra as you've mentioned.

    We strongly believe it's a Firefox bug. It does not occur in any other version, and there was no change or update in the plugin since then.

    The next update from Mozilla will hopefully address this issue and fix the bug.