Okay
  Public Ticket #1832345
mobile device
Closed

Comments

  • Satkos started the conversation

    Hi, my layer slider does not work with mobile and tablet devices,

    It works normally on a computer, but not on mobile devices.

    Br

  • [deleted] replied

    Hello Satkos,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please show us your site where we can check on the slider, to troubleshoot this error. The URL you provided does not seem to exist (ERR_NAME_NOT_RESOLVED).

  • Satkos replied

    Hi, website www.s-energi.no

  • [deleted] replied

    Thank you. I've checked your site and as I can see the slider gets replaced with an image on smaller screen sizes, regardless if that is a mobile, tablet or desktop.

    This is not a functionality of LayerSlider, so I believe that this is applied by a theme/page builder method. Please look around in your theme and/or page builder. There should be an option for this that you can turn off. So the slider does not get removed in small screens.