We have been using Layerslider as our main homepage slider since March, 2018 and it has been working very well until just recently. The way it's set up every slide has a different background image; the same image with a transparent background of text that says "Cordova" in a font not available in the plugin's library; and then a line of text or two below it that correlates with the background image.
The image of the text "Cordova" no longer displays on the live website. I have tried to go in and add another layer of that text image, but that does not help. I've attached an image showing what is SHOULD look like. Please let me know if there's any other information you need. Thanks in advance for your help!
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There seems to be a problem with that image's path/URL. The source of the image is not valid, so the slider cannot display it. I'd recommend to check on the image's source to see if it's still available. An image preloader/optimizer plugin or script might also interfere with the images inside the slider, causing this error. Please also check whether you use any kind of image preloader/optimizer/cache plugin or script on your site.
Hello.
We have been using Layerslider as our main homepage slider since March, 2018 and it has been working very well until just recently. The way it's set up every slide has a different background image; the same image with a transparent background of text that says "Cordova" in a font not available in the plugin's library; and then a line of text or two below it that correlates with the background image.
The image of the text "Cordova" no longer displays on the live website. I have tried to go in and add another layer of that text image, but that does not help. I've attached an image showing what is SHOULD look like. Please let me know if there's any other information you need. Thanks in advance for your help!
Hello Cathy,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There seems to be a problem with that image's path/URL. The source of the image is not valid, so the slider cannot display it. I'd recommend to check on the image's source to see if it's still available. An image preloader/optimizer plugin or script might also interfere with the images inside the slider, causing this error. Please also check whether you use any kind of image preloader/optimizer/cache plugin or script on your site.
Thank you Attila. I copy/pasted the image url from my media library into the "insert from url" area and now it works!
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.