Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1823419
add purchase code
Closed

Comments

  • Mark Frankel started the conversation
    December 16, 2018 at 4:50pm

    Can I add my purchase code to an existing plugin or do I need to re-install the plugin?

  • [deleted] replied
    December 16, 2018 at 10:12pm

    Hello Mark Frankel,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Normally, you should be able to enter the license to any existing installation. The only problem could be that if you had it in a theme, and the theme author disabled the plugin activation for the bundled version of LayerSlider. In that case, you will need to reinstall. But even then, your sliders and settings are stored in the database so they won't be deleted in the process.