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  Public Ticket #1810237
Background images visible at test but don't show on the live site
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  • Paul started the conversation

    I have created a slide with three images and text overlays for each.  When I publish all I see is the text overlay and not the corresponding images, what am I doing wrong please? Attached are screenshots. Please help! 

    Attached files:  Image 2.png
      Image 1.png

  •  340
    Attila replied

    Hello Paul Smith,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Could you please show us your site or a test page where we can check on the slider ? Unfortunately we cannot really troubleshoot from screenshots only. Thank you!

    Best Regards,
    Attila | Kreatura Support Team

  •   Paul replied privately
  •  340
    Attila replied

    Thank you. I've checked your site again, but the slider at the top of the homepage is not LayerSlider. It's a different plugin.

    Best Regards,
    Attila | Kreatura Support Team

  •  340
    Attila replied

    Thank you. I've checked your site again, but the slider at the top of the homepage is not LayerSlider. It's a different plugin.

    Best Regards,
    Attila | Kreatura Support Team

  •   Paul replied privately
  •  340
    Attila replied

    Dear Paul,

    I've got back to you in less than 5 hours after you replied here with the link to your site and you've already removed the slider by then. Also, your ticket's average response time is ~3 hours. I believe that is quite acceptable, to say the least.

    We will need to see your slider to be able to investigate it. So if you would like us to proceed with this case, please set up a test page that we can use and access properly.

    Best Regards,
    Attila | Kreatura Support Team

  • Paul replied

    I have now resolved this issue myself.  I'm sorry but 5 hours to resolve an issue, when you have paid for support is not acceptable in my book.