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  Public Ticket #1809368
Slider not working
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  •   Stephen started the conversation
  •  340
    Attila replied

    Hello Stephen Rodriguez,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.

    I have checked your site and I can see the issue. The slider and its layers are loaded, and are present on the page, but something is preventing the slider from starting the slideshow, so it looks empty. I do not see any related errors or what might cause this at the moment.

    I will contact and consult with the development team and I will get back to you as soon as I can.

    We appreciate your patience while we're working towards your ticket.

    Best Regards,
    Attila | Kreatura Support Team

  •  340
    Attila replied

    Thank you for your patience. We've managed to locate the issue. 

    Your theme is applying custom methods on the site with its CSS files, interfering with the native scrolling behavior. Basically, you do not scroll the actual site, but an element inside it that contains all the website's content. This interferes with any interactive element or script (including LayerSlider) that depends on the native scrolling. You can test this if you scroll down the page and refresh the site. It will not remember the scroll position and jump back to the top. 

    We believe that the theme shouldn't apply this kind of custom scrolling that interferes with native behaviors. This will likely result in other problems too in the future.

    As it's a theme issue we cannot solve it from our end, but you can disable the Slider Settings -> Slideshow -> Start only in viewport option. So the slider will ignore the scroll position of the page and will start the slider regardless.

    Best Regards,
    Attila | Kreatura Support Team