Public Ticket #1805476
Slides Not displaying correctly in Edge or Chrome


  • boatwrightr started the conversation

    Slides display fine in IE

    OR … when logged in to the WP site with Edge or Chrome

    BUT when not logged in, slide doesn't display but then "flashes" for a split second before the transition to the next slide

    We have disabled most other plugins to try and test for conflicts but it makes no difference. We have tried many variations of settings, again we cannot pinpoint the issue.

    Please help !

  •  400
    Attila replied

    Hello Boatwright,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    I have checked your site, but for me the slider is being displayed properly at the moment. There is no flashing, the slider and the transitions are showing correctly, even in Chrome or Edge without being logged in.

    Have you managed to fix the problem in the meantime ?

    In case not, could you please specify on what OS/browser version/device are you experiencing this exactly ?

    Best Regards,
    Attila | Kreatura Support Team

  • boatwrightr replied


    Windows 7 with Chrome and Windows 10 with Edge 

    I can upload a video to show the issue if you wish?

  •   boatwrightr replied privately
  •  400
    Attila replied

    Thank you for the feedback. The issue is that your images are not loaded to the site, so the slider cannot display them. If you open up the browser console you can see a lot of errors, all related to (missing) images. Please check on their source, as they do not seem to be available. 

    You also have HTTPS/mixed content errors on your site. They might also be responsible for the missing images. You can read more about this and find possible solutions in the documentation here: https://layerslider.kreaturamedia.com/documentation/#troubleshooting-https

    You will most likely need to fix these HTTPS/mixed content errors to solve the image problem in the slider.

    Best Regards,
    Attila | Kreatura Support Team