Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
You have to decompress the archive that you downloaded from CodeCanyon and use the installable zip inside it.
Did you have LayerSlider installed earlier as a bundled item ? That could be interfering with the install. You will need to remove any earlier instances of the plugin.
"Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure"
Downloaded zip file was named: codecanyon-1362246-layerslider-responsive-wordpress-slider-plugin-wordpress-plugin
28-Nov-2018
I tried this again and this is what I got;
Installing Plugin from uploaded file: layersliderwp-6.7.6.installable.zip
The Gravity Forms PayPal Add-On is not compatible with this version of Gravity Forms. See the plugins list for further details.
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/nscja/public_html/wp-content/plugins/LayerSlider/
Plugin installation failed.
Tried again and error message is;
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Plugin LayerSlider WP (1/1)
Downloading update from https://repository.kreaturamedia.com/v3/updates/download.php?token=3be14f5d2e7501f82bd6b02b34f8f765&channel=stable… Unpacking the update…
An error occurred while updating LayerSlider WP: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
John
Hello nscja,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
You have to decompress the archive that you downloaded from CodeCanyon and use the installable zip inside it.
Atilla, I have tried decompressing the file several times and have tried to install it. I still get the message
Downloading update from https://repository.kreaturamedia.com/v3/updates/download.php?token=51dd8565d3c07e057d1a44d1f5b3b599&channel=stable…
Unpacking the update…
An error occurred while updating LayerSlider WP: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
What needs to be done next to get this working?
Did you have LayerSlider installed earlier as a bundled item ? That could be interfering with the install. You will need to remove any earlier instances of the plugin.
You can find detailed installation instructions in the documentation, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#plugin-setup
If you remove any previous installations of the item and follow these steps, there should be no error.
Let us know if you had succeeded.
Thank you. By deleting the old version and clearing the cache it appears to have installed and activated.
John
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.