Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked your site, but there is no LayerSlider on it at the moment. Did you remove it in the meantime ? In case yes, where can we check on the error ?
There seems to be a conflict on the page that is generating errors and preventing the slider from working properly. First, please try to use the LayerSlider WP -> Options -> Advanced -> Include scripts in the footer and Use Greensock (GSAP) sandboxing options to see if they help.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, to see if there are any related error messages that could provide more information.
Thank you for the feedback. Please set up a temporary WP login for us, and a test page with the problematic slider inserted. The dev team will investigate this further to see what conflict might be causing this issue. Thank you.
Hello, it's impossible to view slide on the website.
Please help me because i'm working on the website right now.
I have a license with Enfold but i buy another one for the support! (I need to resolve quickly)
Many thanks
Hello bottegatifernate,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
I have checked your site, but there is no LayerSlider on it at the moment. Did you remove it in the meantime ? In case yes, where can we check on the error ?
Hello Attila,
i just removed bundle from Enfold and activated plugin.
Please go to https://www.bottegatifernate.com/home_enfold and see the slide: it's in loop and it seems to upload picture but nothing succeed.
Please help me.
Thanks
Thank you.
There seems to be a conflict on the page that is generating errors and preventing the slider from working properly. First, please try to use the LayerSlider WP -> Options -> Advanced -> Include scripts in the footer and Use Greensock (GSAP) sandboxing options to see if they help.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, to see if there are any related error messages that could provide more information.
It tell me that Include scripts in the footer is enforced by Enfold.
In the attachment you find system status
Thank you for the feedback. Please set up a temporary WP login for us, and a test page with the problematic slider inserted. The dev team will investigate this further to see what conflict might be causing this issue. Thank you.
Hi Attila,
i don't know what happened but now it's work!
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.