We have set up a layer-slider with multiple video slides on our home page.
It works perfectly on the web but we are having some issues with display on mobile...
It works as expected on android - click/touch once and it begins the slide show and videos play but when testing using the new I-phone you can scroll through the slides but the video doesn't start playing. Have we missed a setting somewhere or could this possible be a bug of some sort?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately the video displays are quite limited on most mobile browsers. Due to certain mobile browser restrictions, the autoplay will not work in most cases so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.
Hi,
We have set up a layer-slider with multiple video slides on our home page.
It works perfectly on the web but we are having some issues with display on mobile...
It works as expected on android - click/touch once and it begins the slide show and videos play but when testing using the new I-phone you can scroll through the slides but the video doesn't start playing. Have we missed a setting somewhere or could this possible be a bug of some sort?
Looking forward to hearing from you.
Thanks!
Hello Talon,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately the video displays are quite limited on most mobile browsers. Due to certain mobile browser restrictions, the autoplay will not work in most cases so your videos won't start automatically. Even if you start the video manually by clicking it, it will be opened in a popup iframe window so it will not provide the same effect as it does on desktop.