Public Ticket #1776841
content not loading


  • jimtron started the conversation

    In the slider at top of my page, content often does not load in Chrome (usually the first slide loads, but second and following slides don't load). The text layers load, but not the iframe content. I can get iframe to load by reloading frame, or clicking on Chrome console. No problems in Firefox and Safari, only Chrome. 

    I've confirmed this issue with other people using the site. 

  •  373
    Attila replied

    Hello jimtron,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We've investigated this issue and the problem seems to be related to the embedded content inside the slider, and not to the slider itself. 

    Basically, it works on the first slide, because the first slide is visible right from the start. But the second slide is not rendered by the browser until it's loaded/visible. The panorama plugin you are using to insert the content can't seem to handle it, so it fails on the second slide.

    Best Regards,
    Attila | Kreatura Support Team

  • jimtron replied

    Thanks for the response. I'm not using a panorama plugin; just iframe tag inside the slider, linking to local html file. Second link is just as visible from the start as first link.

    Here is iframe for 1st slide  (changed first character so code won't get rendered here):

     (iframe src="https://www.panoramiceye.com/wp-content/uploads/panoramas/rotunda/" allowfullscreen>

    2nd slide:

      (iframe src="https://www.panoramiceye.com/wp-content/uploads/panoramas/venice/" allowfullscreen>

    - Jim

  •  373
    Attila replied

    Thank you for the feedback. The second iframe is not visible from the start as it's on the second slide. The slider only shows one slide at a time, so when the page initially loads only the first slide is visible. The second slide only gets rendered by the browser when the first one ends and the slideshow proceeds. It seems like that iframe and its content cannot be rendered by the browser, if it's not visible on page load.

    Basically, Chrome does not render slides (or their content) in advance, only when they are actually visible. And the iframe you are using does not seem to work if it's not visible when the page loads.

    Best Regards,
    Attila | Kreatura Support Team