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  Public Ticket #1743546
Image transition effect (banner) doesn't work
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  • Stefania started the conversation

    Hi,

    I bought  "LayerSlider Responsive WordPress Slider Plugin" but the image transition effect on the banner slider doesn't work with Chrome browser. As you can see from our website  https://emcompany.it/?lang=en  I've had to replace it with the video in homepage.

    The same image was always shown and not even the text stated collection appeared

    I hope you can help me and solve this issue.

    Furthermore I would like to know what types of addons are included in the purchased package

    Thanks in advance for your reply

    Stefania

    emcompany

  •  8
    George replied

    Hello Stefania,

    I am so sorry, but I don't understand, what is the issue with the slider. Are you mean the slide transition, between slides?

    All addons are included if you purchased the plugin directly from us.

    Best Regards,
    George | Kreatura Dev Team

  • Stefania replied

    yeah, the banner slide transition (between slides) doesn't work.  The image (the first slide) remains the same and don't move to the next image/slide. Please note that this occur with Chrome browser.

    Regarding the addons, I bought the plugin from below link:

    https://codecanyon.net/item/layerslider-responsive-wordpress-slider-plugin/1362246

    What do you mean by "All addons are included if you purchased the plugin directly from us" ?

    Thanks in advance for your reply

    Stefania, e.m.company

  • Stefania replied

    Hello,

    are there any news regarding the mentioned problem?

    I hope in your reply, thanks

    Stefania

  •  8
    George replied

    First of all: I am very sorry for the delayed reply.

    Could you, please create me a temporary wp-admin access? I would like to check the settings of your slider.

    About the addons: only our direct customers are allowed to use all the available addons of the plugin (for example: premium slider templates, origami transition, popups, etc.) If you got the plugin with a theme and you don't have a purchase code directly for LayerSlider, you cannot use these features, however you can use all the other functions of the plugin.

    Best Regards,
    George | Kreatura Dev Team

  •   Stefania replied privately