I bought "LayerSlider Responsive WordPress Slider Plugin" but the image transition effect on the banner slider doesn't work with Chrome browser. As you can see from our website https://emcompany.it/?lang=en I've had to replace it with the video in homepage.
The same image was always shown and not even the text stated collection appeared
I hope you can help me and solve this issue.
Furthermore I would like to know what types of addons are included in the purchased package
Thanks in advance for your reply
Hello Stefania,I am so sorry, but I don't understand, what is the issue with the slider. Are you mean the slide transition, between slides?All addons are included if you purchased the plugin directly from us.
Best Regards,George | Kreatura Dev Team
yeah, the banner slide transition (between slides) doesn't work. The image (the first slide) remains the same and don't move to the next image/slide. Please note that this occur with Chrome browser.
Regarding the addons, I bought the plugin from below link:
What do you mean by "All addons are included if you purchased the plugin directly from us" ?
are there any news regarding the mentioned problem?
I hope in your reply, thanks
First of all: I am very sorry for the delayed reply.Could you, please create me a temporary wp-admin access? I would like to check the settings of your slider.About the addons: only our direct customers are allowed to use all the available addons of the plugin (for example: premium slider templates, origami transition, popups, etc.) If you got the plugin with a theme and you don't have a purchase code directly for LayerSlider, you cannot use these features, however you can use all the other functions of the plugin.