When activating the plugin, it encountered a "fatal error". Please see the error message below:
"Warning: require(/home/content/a2pewpnaspod04_data05/39/41342039/html/wp-content/install.php): failed to open stream: Permission denied in /home/content/a2pewpnaspod04_data05/39/41342039/html/wp-admin/includes/upgrade.php on line 13
Fatal error: require(): Failed opening required '/home/content/a2pewpnaspod04_data05/39/41342039/html/wp-content/install.php' (include_path='.:/usr/local/php5_6/lib/php') in /home/content/a2pewpnaspod04_data05/39/41342039/html/wp-admin/includes/upgrade.php on line 13"
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin, so unfortunately it is most likely a conflict problem on your installation or a server configuration issue. To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue. Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.
Hello,
When activating the plugin, it encountered a "fatal error". Please see the error message below:
"Warning: require(/home/content/a2pewpnaspod04_data05/39/41342039/html/wp-content/install.php): failed to open stream: Permission denied in /home/content/a2pewpnaspod04_data05/39/41342039/html/wp-admin/includes/upgrade.php on line 13
Fatal error: require(): Failed opening required '/home/content/a2pewpnaspod04_data05/39/41342039/html/wp-content/install.php' (include_path='.:/usr/local/php5_6/lib/php') in /home/content/a2pewpnaspod04_data05/39/41342039/html/wp-admin/includes/upgrade.php on line 13"
Please advise.
Best,
Reymund
17:08
Hello Reymund,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
There is no issue like this present in the latest release of our plugin, so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please try to temporary disable other plugins and switch to a default WP theme to see if that solves the issue.
Please also check the LayerSlider System Status, located in the Options menu on the WP sidebar, for any related error messages that could provide more information.