Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the activating method such as this, are usually related to server configuration issues unfortunately.
Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
Did you originally receive LayerSlider in a theme ? Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
In any case, I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the current version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
Hi,
We have purchased the layer slider and have a product code / license but it won't activate. It just gets stuck on "working".
Product code is:
c9606dbd-8bd6-49e0-a258-d6e9b77aad46
Can you help?
Cheers,
Fiona
Hello Fiona,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Problems with the activating method such as this, are usually related to server configuration issues unfortunately.
Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.
It's showing that we have version 6.6.2 and need to update to the latest version 6.7.6 but there doesn't seem to be an option to do this anywhere?
Did you originally receive LayerSlider in a theme ? Unfortunately some themes are restricting the update and/or activation method of the plugin that could result in problems like this.
In any case, I'd recommend to manually update the plugin by downloading the newest release from CodeCanyon and reinstalling LayerSlider.
You will need to completely remove the current version first, as there cannot be two instances of the plugin present on your installation.
Please note that your sliders and settings are stored in the database so they won't be deleted in the process.
You can find detaled installation instructions in the documentation, please refer to the following URL: https://layerslider.kreaturamedia.com/documentation/#plugin-setup
After this reinstall, there should be no issue with the activation or update.