I am having an issue with a popup slider that does not close from the close icon. (top-left)
Once the close icon is clicked; - I can see the overlay closing but the popup remains. If I click the close icon a second time; - only then does the popup close.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please check on the methods you've used to insert the popup slider. This problem usually happens when the popup is added twice (with both target pages and shortcode) to the page, so it has to be closed twice as well.
Hi,
I am having an issue with a popup slider that does not close from the close icon. (top-left)
Once the close icon is clicked; - I can see the overlay closing but the popup remains. If I click the close icon a second time; - only then does the popup close.
I am unable to find any support on this issue.
What could be causing this?
Hello DragNfLy,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Please check on the methods you've used to insert the popup slider. This problem usually happens when the popup is added twice (with both target pages and shortcode) to the page, so it has to be closed twice as well.
Hi Attila,
Thanks for your reply.
I added the slider and the pop-up to the same widget which was causing the double overlay. Removing the pop-up from the widget-area fixed the problem.
Thanks again.
You may close the ticket.
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.