Public Ticket #1723672
Error on purchasse process


  • jmguridi started the conversation

    Hi, today I bought the plugin by mistake. I want the plugin for worpress.

    Could I pay the difference and send me the plugin for worpress?

    or cancel this purchase and buy the other?

    thank you very much

  • [deleted] replied

    Hello jmguridi,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Unfortunately we cannot swap the two items for you. So if you would like to get a refund for this item, we kindly ask you to purchase the WordPress version and open a refund request on the official Envato channel for this mistaken purchase so we can accept it. Thank you.

  • jmguridi replied

    Hello, ok, I understand.

    I'm bought the wordpress version and write to envato.
    So, I'm wait for the refund.
    Thank You very much and sorry for the inconvenience

  • [deleted] replied

    No problem at all. We did not receive the refund request yet. Once we do, we will accept it.

  • [deleted] replied

    Scratch that. We've just received it and accepted it. Please note, it usually takes 3-5 business days for the transition to complete.