Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately we cannot swap the two items for you. So if you would like to get a refund for this item, we kindly ask you to purchase the WordPress version and open a refund request on the official Envato channel for this mistaken purchase so we can accept it. Thank you.
Hi, today I bought the plugin by mistake. I want the plugin for worpress.
Could I pay the difference and send me the plugin for worpress?
or cancel this purchase and buy the other?
thank you very much
Hello jmguridi,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately we cannot swap the two items for you. So if you would like to get a refund for this item, we kindly ask you to purchase the WordPress version and open a refund request on the official Envato channel for this mistaken purchase so we can accept it. Thank you.
Hello, ok, I understand.
I'm bought the wordpress version and write to envato.
So, I'm wait for the refund.
Thank You very much and sorry for the inconvenience
No problem at all. We did not receive the refund request yet. Once we do, we will accept it.
Scratch that. We've just received it and accepted it. Please note, it usually takes 3-5 business days for the transition to complete.