Hello, I have some transitions issues on all my sliders. All my links (#1, #2, #3...) works fine at first, but after 3 or 4 slide they stop. Or if i'm viewing it in full screen, the slider disappear after "ESC".
I'm using layerslider as a photo gallerie.
I'm using W3TC, it can be a cache problem or a slider/slide setting mistake ?
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Thank you for the feedback. The dev team was also suspecting a 3rd party plugin interference, but wasn't sure which one it is yet. I'd recommend to look around in the W3TC settings. There should be an option somewhere that you can use to exclude the slider from it, so it does not interfere with the slider's transition.
Thank you for the feedback, glad you could solve the problem. We indeed had some issues with the jetpack plugin in the past, especially with its photon module. You could try to only disable that to see if that works.
Hello,
I have some transitions issues on all my sliders. All my links (#1, #2, #3...) works fine at first, but after 3 or 4 slide they stop. Or if i'm viewing it in full screen, the slider disappear after "ESC".
I'm using layerslider as a photo gallerie.
I'm using W3TC, it can be a cache problem or a slider/slide setting mistake ?
Regards,
Crael.
Hello Crael,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today.
I would like to confirm that we have received your message. Due to the nature of the issue you are experiencing, I will have to contact and consult with the development team first. I will get back to you as soon as I can.
We appreciate your patience while we're working towards your ticket.
Hello Attila,
I'd tried to disable W3TC and it works well after that. So it must be a problem coming from the cache...
Do you have any recommendations for setting it up?
Thank you very much
Thank you for the feedback. The dev team was also suspecting a 3rd party plugin interference, but wasn't sure which one it is yet. I'd recommend to look around in the W3TC settings. There should be an option somewhere that you can use to exclude the slider from it, so it does not interfere with the slider's transition.
I'm trying to find the good setup for W3TC.
But when I refresh the page, the transitions works well but the pictures doesn't load correctly...
So first I can go on one side, if i'm trying to reverse nothing happens and if I refresh, the transitions are fine but the pictures are bad...
Does this can be a minify problem or something ?
Regards,
Crael.
Hello Attila,
I'd fix the problem by disable the lazy load jetpack plugin. That was the true matters it seems.
Regards,
Crael.
Thank you for the feedback, glad you could solve the problem. We indeed had some issues with the jetpack plugin in the past, especially with its photon module. You could try to only disable that to see if that works.