Hi, I am opening this ticket based on my discussion in the comments section:
....... my comment
Hi – great plugin – I installed and tested it on my site which uses the Flatsome theme – for the most part it works fine – however on mobile I am having an issue with persistent banner refreshes every time I attempt to scroll up or down on a mobile device. I tested it op both on Chrome and Safari.
Is there a setting that I can activate to stop the constant refreshing? I tried asking the Flatsome team and they said I should ask you. Thank you.
...... your reply
Hello Mdsweb,
I do not see any setting being used in the slider that would indicate the constant restarting of the slider on page scroll. This is likely a theme method (could be some kind of custom scrolling effect) that is affecting the site and the slider on it. Please contact our support team by opening a ticket in our support center so we can look into this further: https://kreatura.ticksy.com
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
It seems like the page layout is dynamically changing a bit when you scroll on mobile. This results in a slight size change that triggers the Allow restarting slide on resize option of the slider. Please turn this setting off to see if that helps. This option is hidden by default in the Misc tab in Slider Settings.
Hi, I am opening this ticket based on my discussion in the comments section:
....... my comment
Hi – great plugin – I installed and tested it on my site which uses the Flatsome theme – for the most part it works fine – however on mobile I am having an issue with persistent banner refreshes every time I attempt to scroll up or down on a mobile device. I tested it op both on Chrome and Safari.
An example would be this page on mobile: https://walkthroo360.com/portfolio360/
Is there a setting that I can activate to stop the constant refreshing? I tried asking the Flatsome team and they said I should ask you. Thank you.
...... your reply
Hello Mdsweb,
I do not see any setting being used in the slider that would indicate the constant restarting of the slider on page scroll. This is likely a theme method (could be some kind of custom scrolling effect) that is affecting the site and the slider on it. Please contact our support team by opening a ticket in our support center so we can look into this further: https://kreatura.ticksy.com
Best Regards,
Kreatura Support Team
Hello mdsweb,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
It seems like the page layout is dynamically changing a bit when you scroll on mobile. This results in a slight size change that triggers the Allow restarting slide on resize option of the slider. Please turn this setting off to see if that helps. This option is hidden by default in the Misc tab in Slider Settings.