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  Public Ticket #1708777
video not displaying in chrome
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  • LakeSuperiorCollege started the conversation

    The video doesn't autoplay in chrome. There is no audio for this slider and the the video layer volume is set to "0". So could I still be violating Chrome's muted video autoplay rule?

  • [deleted] replied

    Hello LakeSuperiorCollege,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We are already working on the update that will include an improvement that can bypass these Chrome restrictions, so the video autoplay will work again on Chrome as well. We will release it as soon as we are ready, however until then the autoplay is suspended on Chrome unfortunately. We're sorry for the inconvenience and thank you for your understanding.

  • LakeSuperiorCollege replied

    Is there a workaround to use in the interm?

  • [deleted] replied

    One of our users reported a possible workaround, but it does not seem to be working for every method and video unfortunately. You could give it a try nonetheless:

    "   you need to add muted tag to the sytax in the content tab on the video Layer editor.

    https://www.w3schools.com/Tags/att_video_muted.asp

    Example:

    <video width="100%" height="100%" preload="metadata" muted="muted"controls>  "