Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
The video doesn't autoplay in chrome. There is no audio for this slider and the the video layer volume is set to "0". So could I still be violating Chrome's muted video autoplay rule?
Hello LakeSuperiorCollege,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We are already working on the update that will include an improvement that can bypass these Chrome restrictions, so the video autoplay will work again on Chrome as well. We will release it as soon as we are ready, however until then the autoplay is suspended on Chrome unfortunately. We're sorry for the inconvenience and thank you for your understanding.
Is there a workaround to use in the interm?
One of our users reported a possible workaround, but it does not seem to be working for every method and video unfortunately. You could give it a try nonetheless:
" you need to add muted tag to the sytax in the content tab on the video Layer editor.
https://www.w3schools.com/Tags/att_video_muted.asp
Example:
<video width="100%" height="100%" preload="metadata" muted="muted"controls> "