Limited availability during the holidays
Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.
We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!
How do I get rid of black bars on either side of the slider? The video is sized to match the size of the slider 1140x425. What setting makes them appear the same size?
Hello LakeSuperiorCollege,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
You can make layers always take up the whole size of the slider by setting 100% to their width and height options in the Styles tab. But even if you match the layer (video player) size to the slider, the actual video inside the player could have a different aspect ratio, meaning that there will be blank parts on the sides. This is basically the same as if you would watch a 4:3 film in a 21:9 TV for example ->