Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay
  Public Ticket #1704982
Customer service
Closed

Comments

  • rent69 started the conversation

    hi! I got your message about declining my request for a refund, and I’m actually relieved (as I would have needed to purchase a new one).  I had a total server  meltdown due to some conflicts related to a new template I installed. .  A chain reaction followed... and it just got worse  (and later!) from there!  Rather than try to debug the server I spun up a new one and would have happily purchased a new license for your awesome product  - I just didn’t have the time to manually de/re-rgister all my premium plugins whilst scrambling to get back on schedule (I missed my deadline anyway. oh well.).   Anyway, thanks for a great product.    I’m a longtime Envato customer and layerslider user    Best, r

  • [deleted] replied

    Hello rent69,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Thank you for your feedback and your kind words. Glad you could solve the issue. Let us know if we can help you further.