Okay
  Public Ticket #1703210
Different preview
Closed

Comments

  • Indien-Haus started the conversation

    Hi,

    i have the problem that the preview and the final result on the live website is not the same. Especially text is somehow on a slight different location or bigger as supposed.

    I attached 2 screenshots. One from the editor and one from the website.

    Thanks for help.

    Attached files:  Bildschirmfoto 2018-09-06 um 17.32.28.jpg
      Bildschirmfoto 2018-09-06 um 17.32.34.jpg

  •  335
    Attila replied

    Hello Indien-Haus,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    The responsive mode scales the whole slider, including layers, for different sizes. It might result in sligthly different positions on different sizes to keep the ratio. But if you set the layers' positions in percentages, they will remain in their relative position compared to each other at all times. Let us know whether you managed to correct this.

    Best Regards,
    Attila | Kreatura Support Team

  • Indien-Haus replied

    Thanks Attila. Your solution is making things difficult. In this way i cant use the drag and drop way. Once i move the layer with the mouse it will change to px again. Hard to get the right position manually.

    I tried your solution now, but is not making any difference.

  •  335
    Attila replied

    Thank you for the feedback. Please set up a temporary WP login for us, so we can check on the settings to investigate this further.

    Best Regards,
    Attila | Kreatura Support Team

  •   Indien-Haus replied privately
  •  335
    Attila replied

    Thank you. My colleagues and I will look into this to see what we can find, and get back to you shortly.

    Best Regards,
    Attila | Kreatura Support Team

  •  335
    Attila replied

    We've looked around and the problem seemed to be that, there were two different line-height values used for the two white text layers. We've removed the line-heights and it seems to be okay now. Let us know if it's looking fine for you too.

    Best Regards,
    Attila | Kreatura Support Team