Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Our records show that you've already downloaded, installed and used your purchase code to activate the item and its exclusive features on your website. Given the nature of digital goods, it's not possible to "return" them. Therefore we cannot provide you with a refund in this case.
Hi Attila, Im not using it cause I installed it and activated, but 2 minutes later I desinstalled the plugin. I explain all: Yesterday when I visited the website www.clinicameyden.com I saw that the plugin LayerSlider that came with the theme didnt work anymore, so I downloaded the plugin paying for it. At the moment I installed the new version, I saw that the error continued, so Im using now other plugin (smart slider), cause yours doesnt work properly on my website. You can check it, Im not using the activation code anymore, it was just 2 minutes.
We are sorry, but as mentioned you have already used your license, so we cannot provide you with a refund anymore. However, if you need help with the plugin, we're here to help.
Hi,
I just purchased the plugin "LayerSlider for wordpress" and I thought it was other plugin, I made a mistake buying it, so I ask for a refund. Thanks.
Hello lemonfleurs,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Our records show that you've already downloaded, installed and used your purchase code to activate the item and its exclusive features on your website. Given the nature of digital goods, it's not possible to "return" them. Therefore we cannot provide you with a refund in this case.
The Market Refund Policy is regulated by Envato. For more information, please refer to the following article:
http://codecanyon.net/page/customer_refund_policy
Thank you very much for understanding!
Hi Attila, Im not using it cause I installed it and activated, but 2 minutes later I desinstalled the plugin.
I explain all: Yesterday when I visited the website www.clinicameyden.com I saw that the plugin LayerSlider that came with the theme didnt work anymore, so I downloaded the plugin paying for it. At the moment I installed the new version, I saw that the error continued, so Im using now other plugin (smart slider), cause yours doesnt work properly on my website. You can check it, Im not using the activation code anymore, it was just 2 minutes.
Waiting for your answer.Thanks in advance.
We are sorry, but as mentioned you have already used your license, so we cannot provide you with a refund anymore. However, if you need help with the plugin, we're here to help.