I have first received LayerSlider with WooHoo theme in February and had a problem with 'blank' slide desribed below. Yesterday I bought (deactivaded, deleted and installed a new) LayerSlider, but there is still a problem with half second 'blank' slide before the next slide loads (please see URL).
After setting different transitions (sliding from the right) to the background image they didn't show up so I disabled all the plugins to see is there was any conflict and discovered that the plugins are not the problem. However, LayerSlider apparently does not work correctly with WooHoo theme (but works well in clean WP install with basic theme).
The other thing is that I can see slide transitions correctly in Preview (admin) mode when WooHoo theme and all plugins are activated.
Is there anything I can do to make it work? Thank you in advance for your help!!
Website access data will be sent in a separate email.
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately the login you set up does not seem to work (ERROR: The username or password you entered is incorrect) so I couldn't check your admin. But in case the transitions work with a default WP theme, the problem is most likely generated by the WooHoo theme. They have probably applied custom stylings or settings to their bundled LayerSlider version, and it also affects the original release that you've installed. We are sorry about this inconvenience, but as the issue is originated from the theme we can't do much about it. I'd recommend to contact the theme author with this case, they should be able to adjust their methods to not interfere with LayerSlider.
Dear support Team
I have first received LayerSlider with WooHoo theme in February and had a problem with 'blank' slide desribed below. Yesterday I bought (deactivaded, deleted and installed a new) LayerSlider, but there is still a problem with half second 'blank' slide before the next slide loads (please see URL).
After setting different transitions (sliding from the right) to the background image they didn't show up so I disabled all the plugins to see is there was any conflict and discovered that the plugins are not the problem. However, LayerSlider apparently does not work correctly with WooHoo theme (but works well in clean WP install with basic theme).
The other thing is that I can see slide transitions correctly in Preview (admin) mode when WooHoo theme and all plugins are activated.
Is there anything I can do to make it work? Thank you in advance for your help!!
Website access data will be sent in a separate email.
Hello lidialidya,
Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Unfortunately the login you set up does not seem to work (ERROR: The username or password you entered is incorrect) so I couldn't check your admin. But in case the transitions work with a default WP theme, the problem is most likely generated by the WooHoo theme. They have probably applied custom stylings or settings to their bundled LayerSlider version, and it also affects the original release that you've installed. We are sorry about this inconvenience, but as the issue is originated from the theme we can't do much about it. I'd recommend to contact the theme author with this case, they should be able to adjust their methods to not interfere with LayerSlider.