Okay
  Public Ticket #1687093
Importing
Closed

Comments

  • hsapredsjednik started the conversation

    I am trying to import a layer slider template (LayerSlider V6) but it just keeps going forever until my server crashes. Is it possible you send me the layer slider template in a downloadable format, and I upload it on my own to the website?

    In case it helps, I can provide my wordpress login credentials.

    I have tried disabling plugins (I have a lot of optimization plugins) but it didn't help. The issue still persists.

    website: www.hsa.hr

  • [deleted] replied

    Hello hsapredsjednik,

    Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Problems with the importing method such as this, are usually related to server configuration issues unfortunately.

    Please check the LayerSlider System Status, located in the Options menu on the WordPress sidebar, for any error messages or notifications that could provide additional information on this case.